The future of AI in ITSM: Expert insights on the
state of agentic AI report
Date: September 10, 2025
Time: 9:00 am PST
Join us for an exclusive panel webinar featuring leading voices in AI and IT Service Management (ITSM) as we explore the findings from Aisera’s newly released State of Agentic AI for ITSM report. This interactive, Q&A-style session will unpack key insights from the report, revealing how enterprises are leveraging agentic AI to accelerate autonomous ticket resolution, reduce workload on IT teams, lower operational costs and scale IT support, and deliver faster, more personalized IT experiences.
Our expert panel will share candid reactions, challenge assumptions, and offer predictions for the future of domain-specific IT agents. Whether you're a technology leader, service desk manager, or innovation strategist, this session will help you understand where the industry is headed and how to stay ahead.
What You’ll Learn:
- Key takeaways from the latest research on adoption trends, barriers, and business outcomes
- Unfiltered expert insights on how agentic AI is reshaping the future of IT service management
- Proven outcomes on how autonomous agents are driving measurable gains in speed, accuracy, and service quality
- Actionable advice for organizations evaluating or scaling AI in IT service management