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Scaling Customer Experience with AI: Lessons from YAZIO, Forma, and Fetch

Scaling Customer Experience with AI: Lessons from YAZIO, Forma, and Fetch

YAZIO, Forma, and Fetch each faced growing ticket volumes driven by rapid user growth, seasonal demand, and expanding product features. Rather than add headcount, they deployed Forethought’s generative AI to increase efficiency and reduce manual workload. In this bundle, see how:

  • YAZIO deflected 80% of tickets while maintaining a 4.0 CSAT
  • Forma scaled support through open enrollment without increasing headcount, achieving a 39% deflection rate
  • Fetch delivered a 3.9x ROI and handled 26% more volume with the same team

These case studies break down the implementation decisions, metrics, and operational impact of AI in modern CX environments.

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