
Virtual CX Summit: Building human connections in an AI-powered world

June 24th, 2025

Building human connections in an AI-powered world
Everyone’s talking about AI—but turning AI ambition into real customer experience impact is where most organizations stumble. Join us to explore how leading CX teams are closing the gap between vision and execution to drive tangible outcomes. From aligning cross-functional teams to deploying AI across the entire customer journey, this event will arm you with practical strategies to make AI work—for your teams and your customers.
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Speakers

Chris Morrissey
Head of Zoom Contact Center Zoom

Brittany Hodak
Author, Creating Superfans; Host, “The Creating Superfans” Podcast; Founder, The Superfan Company

MandyYeung Garby
Head of Global Sales Architects Zoom

Rick Arps
Technical Sales Architect Zoom

Brandon Knight
Head of ZCX Ecosystem
Zoom

Paula Morton
SVP, CX Delivery Bridgepointe Technologies

Joe Mandrino
President, Business Portfolio Lead Morning Consult

Max Malloy
VP, Digital Experience & Strategy ProAssurance

Amy Roberge
Head of Global Zoom Phone and Contact Center Solutions Engineering Zoom

Jonathan Hypes
Director of IT
Shield Co
Your event organizer
Zoom CX Summit



